Imaging Technical Suppport

Imaging Technical Suppport

scil animal care company is committed to providing the best support for your imaging system today and for the future. Our mission is to provide the best support and service coverage for the imaging needs of our customers.

Imaging Support: 1-877-724-5838 - Option 3: Digital Radiography Technical Support.

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Exceptional Support

  • We offer standard support and remote coverage from 8 am – 5 pm CT with 24/7 support plans available 
  • We are here when you need us! 
  • Our experienced staff uses the latest diagnostic tools to troubleshoot and resolve issues remotely to maximize up-time 
  • A sophisticated ticket logging system tracks your call from beginning to end 
  • Coverage Model – An entire team of Field Service Engineers and Technical Support Representatives that cover all of the U.S.

Installation & Training

  • The scil Field Service Engineers, who perform your installation, are certified in every modality (CR, DR, X-Ray, PACS and Digital Dental). Each Field Service Engineer has gone through a rigorous manufacturer certification program 
  • Technicians receive manufacturer training updates quarterly 
  • Dedicated Customer Account Representatives plan a seamless installation every time
  • Extensive on-site client training included with every system to ensure every staff member is effective in utilizing the investment from Day 1 
  • Online training webinars led by experienced field Service Engineers available for additional training 
  • scil has been installing and supporting imaging equipment for almost 10 years in the North American market to Doctor's and Technicians