Imaging Technical Suppport
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- We offer standard support and remote coverage from 8 am – 5 pm CT with 24/7 support plans available
- We are here when you need us!
- Our experienced staff uses the latest diagnostic tools to troubleshoot and resolve issues remotely to maximize up-time
- A sophisticated ticket logging system tracks your call from beginning to end
- Coverage Model – An entire team of Field Service Engineers and Technical Support Representatives that cover all of the U.S.
Installation & Training
- The scil Field Service Engineers, who perform your installation, are certified in every modality (CR, DR, X-Ray, PACS and Digital Dental). Each Field Service Engineer has gone through a rigorous manufacturer certification program
- Technicians receive manufacturer training updates quarterly
- Dedicated Customer Account Representatives plan a seamless installation every time
- Extensive on-site client training included with every system to ensure every staff member is effective in utilizing the investment from Day 1
- Online training webinars led by experienced field Service Engineers available for additional training
- scil has been installing and supporting imaging equipment for almost 10 years in the North American market to Doctor's and Technicians